Built for the swift pace of maritime ops.
SwiftPier turns the chaos of urgent maritime requests into a priority-driven inbox — with SLA countdowns, automatic duty-officer escalation, and an audit trail your compliance team can hand to any regulator.
Urgent requests arrive across multiple channels. SwiftPier makes sure none disappear.
Requests come in from every direction, at any hour. SwiftPier brings them into one place — tracked, prioritised, and visible to your whole team.
From inbox chaos to auditable resolution in three steps.
No retraining your team on a new ticket system. SwiftPier wraps the workflows your coordinators already run — and gives them the structure to do it under pressure.
Ingest from email or fill in a request
Requests from any channel land in one priority-driven inbox. Vessel, IMO, port and ETD are extracted automatically from email and queued for coordinator confirmation. Coordinators can also fill in requests manually — no more copy-pasting into a separate system.
Triage by deterministic rules
A transparent rule engine assigns priority based on ETB proximity, PSC involvement and request type — with your company SOPs layered on top. Every decision is logged with a human-readable reason. No black box.
Resolve under SLA, escalate on time
Coordinators clear compliance items, assign owners, and dispatch nominations or RFQs. Missed SLAs escalate to the on-call officer automatically. The full audit trail is exportable for any regulator review.
Everything your ops team needs. One operational truth.
SwiftPier replaces the spreadsheet, the WhatsApp group, and the inbox triage — with structured workflows that match how maritime ops actually run.
Priority-driven inbox with live SLA countdowns
Every request flows into one queue. P1 surfaces first. The countdown every coordinator sees is the same one driving escalation on the backend.
Compliance checklists, audit-trail by default
Block assignment until MPA SG, Tokyo MOU PSC and your company SOPs are clear. Manager-only waivers require a written reason.
Automatic duty-officer escalation
Breach the SLA and SwiftPier escalates to the on-call manager by email. The on-call roster is auditable.
Every open request — status, owner and next action — automatically compiled at shift change. No morning email to write. No context lost.
Structured outbound: nominations & RFQs
Generate compliant bunkering nominations and multi-supplier spare parts RFQs from request data — no copy-paste, no missing fields.
Immutable audit log
Every priority change, waiver, assignment and escalation is recorded — actor, timestamp, before/after and reason. Exportable as CSV for any regulator review.
Built around the frameworks you're already audited against.
SwiftPier ships with built-in compliance templates and blocks assignment until every item is cleared. Add your own company SOPs without code — versions are tracked, and edits never affect in-flight checklists.
Regulatory templates included
Comes with templates for MPA Singapore, Tokyo MOU PSC. More regions and frameworks added according to customer requests.
Your SOPs, versioned
Add your company procedures without touching code. Every version is tracked — in-flight requests are always frozen at the checklist version active at creation.
Blocking until cleared
No request moves to dispatch until every checklist item is confirmed or manager-waived with a written reason. The waiver is logged permanently.
Engineered for the compliance structure your auditors expect.
SwiftPier is a B2B platform. Every account is provisioned. Every action is logged. Data residency options available on request.
Regional hosting
Your data stays in your region. We provision infrastructure based on where your fleet operates — no cross-border data transfers.
Role-tiered access
Five roles with strict privilege tiers. Coordinators confirm, managers waive, admins invite.
Immutable audit
Append-only log of every action. CSV export for regulators on demand.
Company isolation
Hard tenant boundaries enforced at the query layer. No cross-company data exposure paths.
Specifics for maritime ops buyers.
Be ready when the next vessel calls.
We're onboarding a small group of maritime ops teams before our commercial launch. Tell us about your operation and we'll be in touch within 48 hours.
Request Early Accessor email us directly at support@swiftpier.com